Terms & Conditions

2. What this website is for

This website exists to:

• Tell you about Oakma, the care we offer, and how we work.
• Let you make an enquiry or arrange a care visit through our forms.
• Let you apply for jobs with us.
• Provide useful information for people thinking about home care for themselves or a relative.

It is not:

• A medical or clinical advice service.
• A legal or financial advice service.
• A care contract — submitting a form is the start of a conversation, not a commitment from either of us.
• A substitute for getting professional advice on your specific situation.

3. Accessing the website

We work hard to keep the website available and accurate, but we don’t guarantee it will always be available, free from errors, or up to date. We may suspend or restrict access for maintenance, upgrades, or for any reason — usually without notice.

You are responsible for arranging your own access to the website (your internet connection, device, browser) and for keeping any account credentials secure if we issue them to you in future.

If we ask you to provide information through the site (for example, name, email, postcode), you must give us information that is accurate, current, and complete.

4. Acceptable use

You agree not to:

• Use the website in any way that breaks the law or any regulation that applies to you.
• Send us anything through the forms that is unlawful, abusive, threatening, defamatory, or that infringes someone else’s rights.
• Pretend to be someone else, or send us information about a third party (including a relative for whom you are arranging care) where you do not have authority to do so.
• Try to gain unauthorised access to the website, our servers, or any connected system.
• Introduce viruses, malware, or anything else technically harmful.
• Use any automated system (scraper, bot, etc.) to extract content from the site without our written permission.
• Use information from the site to compile or train models or datasets without our written permission.

5. When you contact us through this website

When you submit an enquiry through our contact form, our Arrange Care form, or by phone:

• You are starting a conversation. We will get back to you, usually within one working day.
• You are not entering into a contract for care. A care contract only starts when we have visited or spoken with you in detail, agreed what is needed, and you have signed a Service Agreement we send to you.
• If you change your mind before signing the Service Agreement, you can withdraw at any time at no cost. Tell us by email or phone.
• You confirm that any information you give us is accurate to the best of your knowledge — and, if you are enquiring on behalf of a relative, that you have their permission to share information about them, or that they lack capacity and you are acting in their best interests under the Mental Capacity Act 2005.

6. Job applications

If you apply for a role through this website:

• Submitting an application is not an offer of employment — it’s an application. We will respond.
• You confirm the information you give us is true to the best of your knowledge. If we discover material inaccuracies, that may affect any offer or any subsequent employment.
• How we handle your information is set out in our Privacy Policy.
• If we offer you a role, the terms of your employment with Oakma are set out in your contract of employment, not in these website terms.

7. Information on this website

We try to keep the information on this website accurate and up to date.

But:

• Care, regulation, and pricing change. We make no representation that everything on the site is current at the moment you read it.
• General information on this site is not a substitute for advice tailored to your specific situation. If you need specific guidance, please contact us or a relevant professional adviser.
• External links from our site are provided for convenience. We are not responsible for the content of websites we link to. A link does not imply endorsement.

8. Intellectual property

All content on this website — text, design, logos, photographs, illustrations, video, and arrangement — is owned by Oakma or used by us under licence.

You may:

• View and read it in your browser.
• Print or save individual pages for your own non-commercial reference.
• Share links to our pages on social media or by email.

You may not, without our written permission:

• Reproduce, copy, adapt, or republish content from this site.
• Use our logo or brand marks.
• Use the content for commercial purposes.
• Use the content to train AI models or compile datasets.

9. Privacy

How we handle personal information you give us through this website is set out in our Privacy Policy. Our use of cookies is set out in our Cookie Policy. Both are part of these terms.

10. Limitation of liability

Nothing in these terms limits any liability we cannot lawfully limit — including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law (including liabilities you may have as a consumer under the Consumer Rights Act 2015).

Subject to that, and because this website is provided to you free of charge as an information and enquiry service:

• We provide the website ‘as is’ and we do not give any warranty about its accuracy, completeness, or availability.
• We are not liable for any business loss (loss of profits, business, contracts, goodwill or anticipated savings) arising from your use of, or inability to use, the website.
• We are not liable for any loss or damage caused by a virus, denial-of-service attack, or other technically harmful material that may infect your device because of your use of the website (provided that we have taken reasonable steps to prevent this).

Different rules apply once you become an Oakma client — the limitation of liability for the care service itself is set out in your Service Agreement and is not affected by these website terms.

11. Complaints about this website or your enquiry

If something on this website is wrong, broken, or troubling — please tell us. Email team@oakma.co.uk or call 01952 288 216 and we will look into it.

Complaints about the care we deliver to you, if you are an Oakma client, follow a separate process set out in your Service Agreement and Service User Guide. They are not handled through these website terms.

12. Changes to these terms

We may update these terms from time to time. The ‘Effective date’ at the top of the page tells you when the current version came into force. If you keep using the website after a change, you accept the updated terms. For significant changes we will try to flag the update on the site.